Early in my career, when I worked in online customer service, I applied for an internal position change, so I could be a trainer. My parents were teachers, and I thought I had picked up a thing or two from seeing how they approached education. As a supervisor, I focused on coaching, particularly with positive reinforcement and talking through ways to continue to improve.
I didn’t get the job, and I’ll never forget the reason they gave me.
“You aren’t enough of an ogre.”